FAQ

What payment methods do you accept?

Discover our payment options here !

Do you offer free shipping?

Yes, we offer free shipping in the United Kingdom. Please see our shipping policy for more information.

What is your return policy?

You can view our returns policy here .

When will I receive my refund after returning my product?

Once we have approved the return, you will receive your refund within 7 days. For more information, please see our return policy .

How can I track my order?

You can track your order via our order tracking page .

Do you ship internationally?

No, we currently only ship to the United Kingdom.

What if I receive a defective product?

Don't worry, if you receive a defective product, we will replace it for free, but you must notify us and return the product within 30 days. Please see our return policy for more information.

Can I cancel my order after I have placed it?

We offer a 24 hour cancellation period after placing your order. If you change your mind within this time, please let us know and we will cancel your order.

How can I contact customer service?

You can contact our customer service team by visiting our contact page where you can fill out and submit a contact form, or you can send us an email.

How do I know if an item is in stock?
If you can add an item to your cart, it means it is in stock and ready to be shipped.

Do you have a physical store I can visit?
We are an online store, which allows us to offer our customers the best prices and a wide selection.

Can I order in bulk for my business or organization?
Yes, you can! Contact our customer service team for more information on bulk orders.

How long does it take to receive my order?

You can consult our shipping policy for more information.

Our contact details are below:

Store name: Elysia Windmere

Address: 73 Alderman Ave, Barking IG11 0LR, UK

E-mail: support@elysiawindmere.com

Phone:+447874483351

Opening hours: Monday - Friday: 08:00 - 18:00

We will do our best to answer your email within 1-2 days.